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# I get the error “An unexpected error has occurred” when sending the gift, what should I do?

If you see the message “An unexpected error has occurred. Your payment could not be completed” while purchasing a game on Steam, this usually indicates a temporary issue on Steam’s side. However, you can follow these steps to resolve it:

* Reject the order on the Gameship site.
* Contact Steam Support.

After receiving a response from Steam, you can proceed with new orders accordingly.