Money was charged from my card but my order was not created, what should I do?

In some cases, it may take a few minutes for the order to appear in the system. Please:

• Wait a few minutes after making the payment.
• Then check the “My Orders” page.

If your order still does not appear:

• Contact the Gameship Support Team.
• Provide details of your issue and include a screenshot of your payment receipt.
• The support team will review your case and resolve it as quickly as possible.

Updated on: 14/10/2025