> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.gameship.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Money was charged from my card but my order was not created, what should I do?

In some cases, it may take a few minutes for the order to appear in the system. Please:
* Wait a few minutes after making the payment.
* Then check the “**My Orders**” page.

If your order still does not appear:
* Contact the Gameship Support Team.
* Provide details of your issue and include a screenshot of your payment receipt.
* The support team will review your case and resolve it as quickly as possible.